| 收到买方迟付的欠款或发现差错，怎样回复 | | 出处：英语即时通 | 日期2004-05-12 | | | | I. USEFUL EXPRESSIONS
常用语
1. How to begin your letter?
We are pleased to receive your payment of $_______.
Thank you for your payment of $_______.
We have received your check for $1539.50 in payment of invoice No. 2309452.
2. How to inform the customer about errors in his payment?
There is, however, a mistake in your payment.
Unfortunately, you have a balance due of $35.50 because you have overlooked the freight charges.
I think you must have overlooked the charge of $100 for shipping the computer from St. Louis to Honolulu.
3. How to suggest a correction or additional payment?
I think the following solution might help us both.
Please send an additional check for the $100 installation fee so that you will bring your account up-to-date.
There's no need to pay us separately for the this charge; we will add it to our next monthly statement.
4. How to end your letter?
We appreciate your cooperation and look forward to serving you again.
If you have any questions, or if we can be of further service, please call us at the telephone number below.
II. SAMPLE
范文
1) Response to incorrect payment:
Dear ___________:
We have received your check (No. 458723) for $1539.50 in payment of our invoice No. 2309452.
You have apparently made a mistake with the amount of payment. As you will see in the enclosed copy of our invoice, the total charge amounts to $1589.50 instead of $1539.50 as indicated in your check.
There's no need, however, to pay us separately for the $50 surcharge; we will add it to your next monthly statement. If you have any questions concerning this matter, please call me at (000) 000-0000.
Thank you for prompt payment.
Yours sincerely,
______________[name]
______________[title]
2) Response to late payment:
Dear ____________:
We are pleased to receive your payment of $1589.50 which clears your delinquent account. We appreciate your cooperation and look forward to serving you again.
Sincerely yours,
____________[name]
____________[title]
III. TIPS
掌握写作要领
1. Tell the customer the payment has been received and express your thanks.
2. If there is any error in the payment, specify the amount and suggest a solution.
3. If it is a late payment and you don't want any similar delays in the future, say it firmly but also politely.
百灵编辑：茂军
 |
|
|
